Terms and Conditions

Introduction

These Terms and Conditions ("Terms") govern your use of Care Transportation's vehicle delivery and transport services. By booking our services, you agree to be bound by these Terms. Please read them carefully before making a booking.

Definitions

• "We", "Us", "Our" refers to Care Transportation
• "You", "Your", "Customer" refers to the person or entity booking our services
• "Vehicle" refers to the car, motorcycle, or other vehicle being transported
• "Services" refers to our vehicle delivery and transport services

Booking and Payment

• All bookings must be confirmed in writing (email or text message)
• A deposit may be required to secure your booking
• Full payment is due upon completion of the transport service unless otherwise agreed
• We accept payment by cash, bank transfer, or card payment
• Prices quoted are valid for 7 days unless otherwise stated
• Additional charges may apply for waiting time, storage, or changes to the agreed service

Cancellation Policy

By the Customer:

• Cancellations made more than 48 hours before the scheduled pickup time will receive a full refund of any deposit paid
• Cancellations made within 48 hours of the scheduled pickup time may be subject to a cancellation fee
• Cancellations made after the driver has commenced the journey will be charged in full

By Care Transportation:

• We reserve the right to cancel a booking due to circumstances beyond our control (e.g., severe weather, vehicle breakdown)
• In the event of cancellation by us, you will receive a full refund of any payments made
• We will make reasonable efforts to arrange alternative transport where possible

Vehicle Condition and Inspection

• You must provide accurate information about the vehicle's condition, including any existing damage
• A condition report will be completed at collection and delivery
• You should be present (or arrange for a representative) at both collection and delivery to sign the condition report
• Any damage noted on the collection report will not be our responsibility
• Claims for damage must be reported within 24 hours of delivery

Vehicle Requirements

The vehicle must:

• Be in a roadworthy condition (unless otherwise agreed for non-running vehicles)
• Have valid insurance and MOT (where applicable)
• Be free from any items or personal belongings (we are not responsible for items left in the vehicle)
• Have sufficient fuel for loading and unloading
• Have working brakes and steering
• Be accessible for collection at the agreed time and location

Liability and Insurance

• We carry goods in transit insurance for vehicles transported by us
• Our liability is limited to the market value of the vehicle or £10,000, whichever is lower, unless additional insurance is purchased
• We are not liable for damage caused by inherent defects in the vehicle
• We are not liable for delays caused by circumstances beyond our control (e.g., traffic, weather, road closures)
• You are responsible for ensuring your vehicle has valid insurance during transport
• We are not liable for any consequential losses (e.g., loss of earnings, missed appointments)

Collection and Delivery

• Collection and delivery times are estimates and not guaranteed
• We will provide advance notice of collection and delivery times where possible
• You must ensure someone is available to hand over/receive the vehicle and keys
• If no one is available at the delivery address, additional charges may apply for storage or re-delivery
• Access to collection and delivery locations must be suitable for our transport vehicle
• Additional charges may apply if access is restricted or requires special arrangements

Keys and Documentation

• You must provide all keys required to operate the vehicle
• You must provide the V5C registration document or proof of ownership if requested
• We are not responsible for lost keys unless negligence can be proven

Customer Responsibilities

• Provide accurate information about the vehicle and transport requirements
• Ensure the vehicle is prepared for transport as per our requirements
• Remove all personal belongings from the vehicle
• Provide clear and accurate collection and delivery addresses
• Inform us of any special requirements or concerns about the vehicle
• Be available or arrange representation at collection and delivery

Complaints and Disputes

If you have a complaint about our services:

• Contact us as soon as possible with details of your complaint
• We will investigate and respond within 14 working days
• If we cannot resolve the complaint to your satisfaction, you may seek independent mediation
• These Terms are governed by the laws of England and Wales

Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to: acts of God, severe weather, strikes, lockouts, accidents, war, fire, breakdown of equipment, or any other cause beyond our control.

Data Protection

We process your personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to such processing and warrant that all data provided by you is accurate.

Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the new Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.